Prize figures are often mass produced in factories so the chances of minor blemishes can occur. Since we are a small operation, we cannot accommodate refunds/replacements for products with minor paint defects. My figure has arrived with paint defect(s)? If a figure is severely damaged, please contact us with the same procedures mentioned and depending on the situation, a package claim can be filed with the carrier. We ask that you inspect the product itself to make sure all pieces are intact. Packages have insurance covered for the total cost minus tax and shipping. Attach photos and evidence and send to item(s) I purchased came damaged during transit.Take the following steps when contacting us: If the package is missing an item that is part of the order, contact us through any of the methods mentioned in the "Contact Information" page. Attach photos and evidence and send to package is missing an item.Take photos of the figures inside the shipping box, a photo of the box with our owl logo, and another photo of your order receipt.Upon noticing the incorrect item(s) was sent, please keep ALL item(s) the way they arrived figure boxes should not be opened. Please take these following steps in order: If in any case your package contains the wrong items, please contact us immediately. I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you. Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |